Frequently asked questions
Dear Guests,
You can reserve your parking space quickly and conveniently by phone, online through our website or directly through our app. Short-notice reservations are also possible, subject to availability.
For telephone reservations, please call us on +49 (0)6102 883 83 66. Once your booking has been completed, you will immediately receive a booking confirmation by email.
Do I have to pay when making the reservation?
No, advance payment or bank transfer is not required. You can pay conveniently on site in cash, by EC/Girocard or by credit card. You will, of course, receive confirmation of payment.
Do I need to provide credit card or bank details when making a reservation?
No, we do not require any credit card or bank details to make a reservation. We only need your name, flight number and booking details.
How can I cancel a reservation?
You can cancel your reservation free of charge up to 24 hours before your scheduled arrival. Further information can be found in our General Terms and Conditions.
How does the transfer to Frankfurt Airport work?
After you have parked your vehicle, our shuttle service takes you quickly and comfortably directly to Frankfurt Airport. After your return, simply contact us by phone and we will collect you promptly from the agreed meeting point.
The transfer between the parking location and Frankfurt Airport is straightforward, reliable and convenient for our customers.
How long does the transfer to Frankfurt Airport take?
Our parking locations are situated close to Frankfurt Airport. Depending on the parking location and traffic conditions, the shuttle transfer can take as little as approximately 12 minutes.
How long before our flight should we arrive at the parking location?
To ensure that your transfer is as relaxed as possible, we recommend arriving at the parking location approximately 2½ hours before your scheduled departure time.
Which terminal does the shuttle serve?
Depending on the parking location you have booked, our shuttle service will take you to the appropriate terminal at Frankfurt Airport.
The shuttle from the parking garage serves Terminal 3, while the shuttle from the drive-in cinema parking area serves Terminal 1.
What happens when we arrive at the parking location?
Please arrive at our parking location at the agreed time. After check-in, we will complete the necessary formalities and process your payment. We will then help you transfer your luggage, show you your assigned parking space and take you comfortably to Frankfurt Airport in our shuttle bus.
Does the shuttle bus wait for other customers?
When several customers arrive at the parking location at the same time, they may be transferred to the airport together to minimise waiting times. We will, of course, ensure that every passenger is taken to the correct terminal.
What happens if you are unable to arrive on time?
Please inform us as soon as possible. We will work with you to find a suitable solution.
Drive-in Cinema Parking – for Departures from Terminal 1
Parkfuchs24 GmbH
Autokino Gravenbruch
63263 Neu-Isenburg
Germany
Phone: +49 (0)151 64904906
Parking Garage – for Departures from Terminal 3
Parkfuchs24 GmbH
Marie-Curie-Str. 2
63263 Neu-Isenburg
Germany
Pick-up phone number: +49 (0)163 5843627
How securely is my vehicle parked at your facility?
The security of your vehicle is important to us. Our drive-in cinema parking area is supported by video surveillance and is regularly monitored by our staff.
Do I have to hand over my vehicle key?
Handing over your vehicle key is not mandatory. Should you choose to leave your key with us for safekeeping, the vehicle’s mileage and condition will be documented at handover, including photographs.
If you hand over your key, the applicable insurance conditions apply. Please report any damage to your vehicle to our staff before leaving the parking area so that we can investigate the matter and, where applicable, review our documentation and available camera footage.
What happens if my vehicle is damaged?
Should you notice any damage when your vehicle is returned, please report it to our staff before leaving the parking area.
Only an immediate report allows us to investigate the matter promptly and, where available, use vehicle documentation or camera footage to help clarify what happened.
For customers who park their own vehicles, we will check whether the damage may have been caused by another vehicle.
Is my car insured while parked near Frankfurt Airport?
When a vehicle key is handed over, the vehicle’s condition is documented upon arrival. In the event of damage, the matter will be assessed in accordance with the applicable insurance conditions.
Customers who park their own vehicles retain their vehicle keys. Should damage be caused by a third party, we will assist with the investigation and provide any available information.
How will we be collected after our return flight?
Once you have landed and collected your luggage, please call us on the service number provided. We will then collect you from the terminal you specify and take you quickly and safely back to your vehicle.